Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@juicyskate.com. Please note that returns will need to be sent to the following address: 2615 E 3rd St, San Bernardino, CA 92408, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@juicyskate.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
🚫 Important: For safety and compliance reasons, we do not accept returns of antibiotics or any other medical/pharmaceutical products. Once these products leave our warehouse, they cannot be resold or guaranteed safe, and therefore are strictly non-returnable.
Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@juicyskate.com.
At Juicy Skate, we believe that happy pets start with satisfied customers. While we hope you love your purchase, we understand that sometimes things don’t go as planned. That’s why we’ve created a clear and hassle-free return and refund policy to ensure your shopping experience is as enjoyable as possible.
Do You Accept Returns?
Absolutely! We accept returns for both defective and non-defective products. If your item doesn’t meet your expectations or has any issues, we’re here to help you resolve it.
Do You Accept Exchanges?
Yes! We want you to get the perfect product for your furry friend. If you need a different size, color, or style, we gladly accept exchanges to make sure you’re completely satisfied.
Return Window
You have a generous 30 days from the date of purchase to initiate a return. We recommend that you act promptly to ensure you stay within this window.
Product Condition
To qualify for a return, items must be in new condition. This means they should be unused, unwashed, and in their original packaging. We want to ensure that the next customer has the same great experience you did!
Return Method
Returns should be made by mail. We’ve made the process simple for you, so you can send items back with ease. Just package the item securely and include all original materials.
Return Label
For your convenience, a return label is included in the box with your purchase. This allows you to ship the item back without any extra costs or hassles. Simply attach the label to your package, and you’re all set!
Refund Processing Time
Once we receive your returned item, we aim to process your refund within 10 business days. We appreciate your patience as we ensure everything is handled correctly.
Need Help?
If you have any questions or need assistance regarding your return or exchange, our friendly customer support team is just an email away! You can reach us at:
📞 Phone: +44 8081 889092
📩 E-mail: sales@JuicySkate.com
Thank you for choosing Juicy Skate! We’re committed to providing you and your pets with the best products and services. Your satisfaction is our priority, and we appreciate your support!